OUR STAKEHOLDERS
MATTER…
We constantly challenge our management and commercial practice to meet our stakeholders expectations and offer a seamless experience. Dialogue remains a key principle for us to build strong and long term relationship towards a better future. Our stakeholders are split into 7 groups which help us to learn and prioritize our actions.
This diagram shows Arval's stakeholders.
Our Ecosystem:
ARVAL EMPLOYEES:
Provide meaning and opportunities to contribute, adapt skills and company’s culture.
BNP PARIBAS GROUP:
Align with the BNP Paribas Group’s sustainability strategy.
SUPPLIERS & MANUFACTURERS:
Apply sustainability efforts in their practices.
DEBT INVESTORS:
Search for impact with the conviction that companies integrating ESG criteria will be the most lasting.
PARTNERS:
Learn from our partners and ask them to apply sustainability efforts in their practices and co-create innovative sustainable mobility services.
CUSTOMERS:
Accompany and advise our customers towards energy transition, via fleet electrification and multimodal mobility.
OTHER EXTERNAL STAKEHOLDERS:
Promote the sustainability topic among the other external Arval stakeholders, e.g. associations, NGOs.
Working together across this diverse network implies developing specific interaction methods. For our employees, we measure the level of engagement through the Net Promoter Employee score (NPE). Satisfaction surveys are also deployed among our customers, users and drivers to evaluate all aspects of our relationships and services.
A permanent dialogue allows us to anticipate changes in our business and continually improve our solutions. In this perspective, we optimize the management of risks and design innovative solutions with a positive impact on society.
Transparency, our foundation to build winning relationships
We offer transparency towards our different stakeholders. Arval makes it possible for stakeholders to retrieve critical information about Arval through the BNP Paribas integrated reports and our corporate report. All Arval reports are publicly available on our corporate website.
For more information, please visit www.arval.com/investors
Responsible leadership
FOSTERING OUR POSITIVE SPHERE OF INFLUENCE
Inspiring positive change in our industry is part of our mission, and that is why we are eager to team up with other committed organisations to make an impact on a bigger scale. We are active members of the Movin’On ecosystem and leading or contributing in several communities of interest to accelerate the development of Mobility-as-a-Service (MaaS). Arval is also involved in WBCSD’s “New Mobility and MaaS” workstream and has contributed to several publications. We are long-term members of the MaaS Alliance and we share our matter expertise on publications with, for example, Capgemini Invent.
See our publications below :
MaaS Alliance – Market Playbook (2021):
WBCSD - The Innovative Mobility Landscape (2021):
The Case of Mobility as a Service: The Innovative Mobility Landscape: The Case of Mobility as a Service (wbcsd.org)
Movin’On – Movin’On Inside: Urban Mobility (2022):
Movin’On Inside - Movin’On (movinonconnect.com)
